Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please be careful when entering your shipping address. Aster Premium is not responsible for packages that are delivered to an incorrectly submitted address.

Adverse weather, natural disasters or other events outside of our control can affect/delay the delivery of your shipment. As a result, we are unable to guarantee express or ground delivery times.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Please contact us at support@asterpremium.com for additional options.

International Shipping

We do not ship internationally (outside of U.S.) at this time.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@asterpremium.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Only the United States Postal Service (USPS) and carriers they partner with deliver to P.O. Boxes.

Refunds, returns, and exchanges

When a refund, return, or exchange is needed we do our best to ensure the process is as smooth as possible so if you have any questions along the way please reach out to us at support@asterpremium.com

We accept returns up to 15 calendar days after delivery for non-food items, if the item is unused and in its original condition. Food items cannot be returned for safety reasons, however, in the event that your order arrives damaged in any way or you are not satisfied with the product, please email us within 72 hours at support@asterpremium.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.